19 Best Customer Service Chatbots in 2025 for 24/7 Assistance

There’s no two ways about it — customers expect instant support and frictionless experiences. 

That’s where a customer service chatbot comes in. Today, they’re mostly AI-powered tools designed to answer questions about your products in a conversational and human-like way. 

This post explores 19 of the best customer service chatbots available in 2025, providing a guide to help you choose the perfect solution for your business needs.

In this article, you'll learn:

• What are the key factors to consider when choosing a chatbot
• How we chose the entries in our list and what you should look out for
• Top 19 customer service chatbots with reviews
• Answers to the most frequently asked questions about chatbots

The 19 best customer service chatbots: Quick guide

Here's a quick rundown of the best customer service chatbots for 2025:

1. Lindy: The best all-in-one AI platform for automating workflows and creating versatile chatbots.
2. ProProfs Live Chat: The best budget-friendly option for combining live chat and basic chatbot features.
3. HubSpot: Best for businesses already using HubSpot's CRM, offering seamless integration and omnichannel capabilities.
4. Kommunicate: Best for global businesses needing a chatbot with strong omnichannel and multilingual support.
5. Netomi: Best for handling complex support inquiries with its advanced natural language understanding.
6. Tidio: Best for small to medium-sized businesses seeking an affordable and user-friendly live chat and chatbot solution.
7. Intercom: Best for businesses needing a comprehensive customer communication platform with chatbot capabilities.
8. Conversica: Best for sales and marketing teams looking to automate lead qualification and nurturing.
9. Freshchat: Best for providing multilingual support and leveraging knowledge bases for instant answers.
10. Chatfuel: Best for businesses focused on engaging customers and generating leads on social media platforms.
11. Botsify: Best for beginners seeking a simple and easy-to-use chatbot platform with a visual interface.
12. Zoho Desk: Best for businesses needing a help desk solution with AI-powered assistance and chatbot capabilities.
13. Zendesk: Best for large teams needing a powerful customer service platform with robust chatbot features and analytics.
14. Ada: Best for delivering personalized support experiences and catering to a diverse, multilingual customer base.
15. LivePerson: Best for large businesses needing a complete conversational AI platform to manage high volumes of interactions.
16. Drift by Salesloft: Best for sales and marketing teams looking to automate lead qualification and meeting scheduling.
17. ManyChat: Best for engaging customers and generating leads on Facebook Messenger and Instagram.
18. Quriobot: Best for creating interactive chatbot experiences, from lead generation to customer support to surveys.
19. Certainly: Best for e-commerce businesses looking to personalize the shopping experience and drive sales through chatbots.
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How we chose the best customer service chatbots

Picking the best customer service chatbots is like finding the perfect pair of shoes — they need to fit just right, be comfortable, and get the job done. 

We've put these chatbots through their paces, evaluating them based on the following key criteria:

• AI capabilities for personalized interactions: A chatbot that only spouts generic responses is about as helpful as a broken umbrella in a rainstorm. We looked for chatbots that can leverage AI to provide personalized interactions.
• Integration with third-party platforms: We prioritized chatbots that play well with others, integrating seamlessly with CRM tools and other platforms to create a smooth and efficient workflow.
• Ease of setup and user experience: Who has time for complicated setups and clunky interfaces? We favored chatbots that are easy to get started with and provide a user-friendly experience for both businesses and customers.

We also took into account extra features that can make a big difference, like scalability for businesses of all sizes, multilingual capabilities for a global reach, data analytics for valuable customer insights, and affordable and flexible pricing plans that won't break the bank.
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What to look for when choosing the best customer service chatbots

Here's what to keep in mind when building your chatbot A-team:

• Know your battlefield: Where do your customers hang out? Choose a chatbot that integrates seamlessly with the platforms your customers use most, whether it's your website, social media, or messaging apps.
• AI is your ally: Look for chatbots with AI superpowers. They should be able to understand complex questions, personalize responses, and even learn from past interactions to become even more helpful over time.
• Don't forget the human touch: Even the best chatbots sometimes need backup. Make sure your chosen platform allows for smooth handoffs to human agents when things get tricky or a personal touch is needed.
• Customization is key: Your chatbot should reflect your brand's personality. Look for platforms that allow you to customize the chatbot's appearance, tone of voice, and even its name to match your brand identity.
• Make data a priority: Chatbots can gather valuable intel on your customers. Choose a platform that provides analytics and reporting features so you can track performance, identify trends, and make data-driven decisions.
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The 19 best customer service chatbots 

1. Lindy

Lindy is a no-code automation platform that lets you build AI agents called "Lindies" to automate business workflows. Think of Lindies as your round-the-clock AI employees. They’re triggered by specific events and connect to your favorite apps to complete tasks.

Features

• Slackbots in minutes: Lindy can create a chatbot that answers questions in Slack using your internal documents, website, and wikis. This frees your customer support teams to focus on high-complexity tickets or offer an even more personal experience
• Website chatbots working for you: With Lindy, you can build a chatbot for your website and publish it or share it as a public link. That means you can engage with your customers and provide support 24/7, even when your team is off the clock. 
• Support ticket automation: So long to manual ticket sorting! Lindy’s Support Ticket Dispatcher can monitor your support inbox, classify tickets, and dispatch them to the right teams on Slack, leading to lightning-fast response times and merrier customers. 
• Build a Society of Lindies: Lindy's delegation feature lets you create a network of specialized Lindies that work together in the background.

For example, one Lindy can act as a customer support bot and handle customer service inquiries, while another Lindy can pinpoint serious cases and propose (and even schedule) individual meetings with those users to provide more hands-on support.

• Embed Lindy on your website: Make your customer services chatbot look amazing with Lindy’s embedding feature. Customize its appearance, including the domain name, display name, accent color, logo, and greeting message. You can even choose between a popup or an iframe. 

Ideal users

Lindy is a great option for businesses of all sizes that want to automate tasks, improve customer service, and free up their team's time. Sales teams will love Lindy's ability to automate personalized outreach and follow-ups, ensuring no lead is left behind. 

Marketers can use Lindy to manage email campaigns and customer service teams can rely on Lindy to automate responses to common inquiries and triage incoming emails, providing efficient and timely support.  

Pricing

Lindy offers a free trial plan and a Pro plan starting at $49 per month.  

Bottom line

Lindy is a versatile and user-friendly AI platform that's perfect for businesses looking to create powerful chatbots without any coding. It's like having a team of AI employees at your fingertips, ready to tackle any task you throw their way.

With Lindy, you can automate your workflows, improve customer satisfaction, and keep your bottom line healthy and growing.

2. ProProfs Live Chat

ProProfs Live Chat is a platform that offers both live chat and chatbot functionality. It aims to help businesses engage with website visitors, provide support, and generate leads.

Features

• Engage visitors with proactive chat: Initiate conversations with website visitors based on their behavior, such as time spent on a page or browsing history.
• Capture leads with pre-chat forms: Collect visitor information before starting a chat to qualify leads and personalize interactions.
• Monitor and improve with reports: Track key metrics like chat volume, response times, and customer satisfaction to pinpoint areas for improvement.

Ideal users

ProProfs Live Chat might be a suitable option for small to medium-sized businesses that want a combined solution for live chat and basic chatbot features within a limited budget.

Pricing

ProProfs Live Chat offers a free plan for up to 100 chats per month. Paid plans start at $19.99 per operator per month.

Bottom line

ProProfs Live Chat provides the essentials for basic chat support, but its AI and automation capabilities may not be as extensive as those offered by other best customer service chatbots on this list.

3. HubSpot

HubSpot, a popular CRM platform, also offers chatbot functionality as part of its suite of tools. It's designed to help businesses automate customer interactions, qualify leads, and boost customer satisfaction.

Features

• No-code bot builder: Easily create chatbots with a visual, drag-and-drop interface, even without coding experience.
• CRM-powered personalization: Leverage customer data from your HubSpot CRM to deliver personalized chatbot experiences.
• Omnichannel conversations: Engage with customers across various channels, including website chat, email, and social media, all from a single platform.

Ideal users

HubSpot is a good fit for businesses already invested in HubSpot's CRM and marketing ecosystem. It's also suitable for businesses that prioritize a chatbot with strong CRM integration and omnichannel capabilities.

Pricing

HubSpot's chatbot functionality is included in their paid CRM plans, which start at $15 per month for just one seat.

Bottom line

HubSpot offers a solid chatbot solution, but it can be a costly investment if you're not already using their CRM. $15 per month sounds nice but keep in mind it’s for one seat only — so enterprise tiers are much more expensive. 

4. Kommunicate

Kommunicate is an AI-powered chatbot platform that prioritizes omnichannel customer communication. It aims to help businesses automate support, engage with customers across multiple channels, and enhance customer satisfaction.

Features

• Human-like chat experiences: Kommunicate's chatbots are designed to provide natural and engaging conversations, closely mimicking human interaction.
• Effortless bot-human handoff: Easily transfer complex or sensitive conversations to human agents when needed, guaranteeing a smooth customer experience.
• Multilingual support made easy: Communicate with customers in their preferred language, breaking down communication barriers and expanding your reach.

Ideal users

Kommunicate is a suitable option for businesses that require a chatbot with strong omnichannel capabilities and multilingual support to cater to a diverse and growing customer base. It’s especially useful for those who might serve users from various countries around the globe.

Pricing

Kommunicate offers a free plan for up to 500 conversations per month. Paid plans start at $100 per month for 2 seats.

Bottom line

Kommunicate is a versatile chatbot solution with omnichannel capabilities, but it may lack the depth of features needed by businesses with highly complex support requirements. Plus, the pricing may be quite steep for just two-seat availability. 

5. Netomi

Netomi is an AI-powered customer service chatbot platform that's laser-focused on understanding what your customers actually mean, not just what they say. 

It excels at deciphering complex language and tricky questions, making it a top choice for businesses with high support volumes and demanding customers.

Features

• Intent detection: Netomi's AI digs deep to understand what your customers are really asking, even if they use complicated phrasing or industry jargon. This means fewer misunderstandings and faster resolutions.
• Sentiment analysis for a human touch: Netomi can sense when a customer is frustrated or upset and adjust its responses accordingly. Netomi helps de-escalate tense situations and provides a more empathetic support experience.
• Integrations galore: Connect Netomi with your CRM, help desk, and other essential tools to create a seamless support ecosystem. The result? Smoother workflows and access to valuable customer data.

Ideal users

Netomi is an ideal fit for businesses that face a barrage of support requests, including those with complex or technical products. If your customers need more than just basic answers, Netomi's advanced AI can step up to the challenge.

Pricing

Netomi's pricing is not publicly available, requiring you to contact them for a quote or simply book a demo.

Bottom line

Netomi is a powerful chatbot solution that can tackle complex support issues, but its lack of transparent pricing might be a turn-off for some businesses. 

It's also worth considering whether its focus on natural language understanding comes at the expense of other valuable chatbot features — like those from our list of the best customer service chatbots for 2025. 

6. Tidio

Tidio is a platform that combines live chat and chatbot functionality, designed to help businesses engage with website visitors, provide support, and generate leads.

Features

• Ready-to-use chatbot templates: Jumpstart your chatbot implementation with pre-built templates for various use cases, saving time and effort.
• Visitor behavior tracking: Monitor website visitor behavior to offer proactive support and personalized recommendations, enhancing customer experience.
• Email marketing integration for lead nurturing: Capture leads and nurture them with automated email campaigns, driving conversions and building customer relationships.

Ideal users

Tidio is a suitable option for small to medium-sized businesses seeking an affordable and user-friendly solution that combines live chat and chatbot functionality.

Pricing

Tidio offers a free plan for up to 100 unique visitors per month. Paid plans start at $29 per month.

Bottom Line

Tidio is a decent option for businesses that need a simple chatbot solution, but its AI capabilities may not be as advanced as some of the other best customer service chatbots in our list.

7. Intercom

Intercom is a widely used customer communication platform that includes chatbot functionality as part of its suite of tools. It aims to help businesses engage with users, offer top-notch support, and help drive conversions.

Features

• Customizable chatbots for brand consistency: Build chatbots that match your brand and tone of voice, providing a consistent customer experience across all interactions.
• Targeted messages for personalized engagement: Send personalized messages to specific customer segments, tailoring your communication to individual needs and preferences.
• Interactive product tours for user onboarding: Guide users through your product or website with interactive tours, improving user understanding and adoption.

Ideal users

Intercom is a suitable option for businesses that need a complete customer communication platform with chatbot capabilities, especially those prioritizing targeted messaging and product tours.

Pricing

Intercom's pricing is based on the number of seats and features you need. Their basic plan starts at $39 per month for one seat.

Bottom line

Intercom is a feature-rich platform, but it can be a significant investment, especially if your primary need is chatbot functionality and you’ll use more than one seat for your organization.

8. Conversica

Conversica is an AI-powered chatbot platform that specializes in sales and marketing automation. It aims to help businesses engage with leads, qualify them, and nurture them through the sales funnel.

Features

• AI-driven lead qualification: Automatically qualify leads based on their responses to chatbot questions, saving time and providing efficient lead management.
• Automated appointment scheduling: Schedule meetings and demos with potential customers, streamlining the sales process and improving conversion rates.
• Nurture leads with email and SMS follow-up: Nurture leads with automated email and SMS messages, keeping them engaged and moving them through the sales funnel.

Ideal users

Conversica is a good option for businesses that want to use chatbots to automate their sales and marketing processes, particularly those with a focus on lead qualification and nurturing.

Pricing

Conversica's pricing is not publicly available so contact them for a quote or request a personal demo.

Bottom line

Conversica offers powerful tools for sales and marketing automation, but its lack of transparent pricing may be a concern for some businesses. 

Additionally, its strong focus on sales and marketing might not make it the most suitable choice for businesses primarily seeking customer support solutions. 

9. Freshchat

Freshchat is a customer messaging platform by Freshworks that includes chatbot functionality as part of its suite of tools. Think of it as a one-stop shop for all your messaging needs, with a dash of chatbot magic sprinkled in.

Features

• Multilingual chatbots for global reach: Communicate with customers in their preferred language, breaking down communication barriers and expanding your customer base.
• Knowledge base integration for instant answers: Provide instant answers to common questions by integrating Freshchat with your knowledge base, empowering customers to self-serve.
• Campaign automation for targeted communication: Send targeted messages to specific customer segments, tailoring your communication to individual needs and preferences.

Ideal users

Freshchat is a good fit for businesses that want a user-friendly messaging platform with solid chatbot capabilities. It's especially handy for teams that need to provide support in multiple languages or want to leverage their knowledge base for faster resolutions.

Pricing

Freshchat offers a free plan for up to 10 agents. Paid plans start at $23 per agent per month.

Bottom line

Freshchat is good for those who need a messaging platform with chatbot functionality, but its AI capabilities may not be as advanced as some of the other best customer service chatbots. It can also feel a bit overwhelming for smaller teams due to its wide range of features.

10. Chatfuel

Chatfuel is a chatbot platform that specializes in building chatbots for WhatsApp, Facebook, and Instagram. It aims to help businesses automate customer interactions, provide support, and generate leads.

Features

• No-code flow builder for easy bot creation: Create chatbots without coding using a visual flow builder, making chatbot development accessible to everyone.
• Jumpstart your bot with templates: Get started quickly with pre-built chatbot templates for various use cases, saving time and effort in the development process.
• Connect your tools with integrations: Connect Chatfuel with your CRM, email marketing platform, and other tools to simplify your workflows and data management.

Ideal users

Chatfuel is a perfect fit for businesses that are heavy users of WhatsApp, Facebook, and Instagram. If these platforms are your main customer communication channels, Chatfuel can help you automate support, generate leads, and keep your audience engaged.

Pricing

Chatfuel offers two pricing options, one for Facebook and Instagram (the pricing starts from $15 per month if paid annually) and another one just for WhatsApp (the cost starts from $35 per month on an annual payment plan).

Bottom line

Chatfuel is a great choice for businesses that need a chatbot for social media, but it's not as versatile as some of the other best customer service chatbots on this list. It also lacks some of the advanced AI capabilities found in other platforms.

11. Botsify

Botsify is the chatbot platform that takes the complexity out of bot building. With its drag-and-drop interface and user-friendly features, Botsify makes it easy for anyone to create a chatbot, even without any coding experience.

Features

• Visualize your chatbot's logic with story tree: Visualize and manage your chatbot's conversation flows with the Story Tree feature, making it easy to understand and optimize your chatbot's logic.
• Human takeover for complex issues: Seamlessly transfer conversations to human agents when needed, ensuring that complex or sensitive issues are handled by a human.
• Connect your tools with integrations: Connect Botsify with your CRM, email marketing platform, and other tools to streamline your workflows and data management.

Ideal users

Botsify is a good option for businesses that need a simple and easy-to-use chatbot platform. If you're new to chatbots or don't have a lot of technical expertise, Botsify's intuitive interface and helpful features can help you start fast and hit the ground running.

Pricing

Botsify offers a free trial. Paid plans start at $49 per month.

Bottom line

Botsify is a decent option for basic chatbot needs, but its AI capabilities may not be as advanced as some of the other best customer service chatbots. It can also feel a bit limited in terms of customization and flexibility.

12. Zoho Desk

Zoho Desk is the help desk platform that's like having a super-efficient assistant for your customer support team.

It helps you manage inquiries, automate workflows, and keep your customers happy. And with its built-in chatbot functionality, Zoho Desk can take your support to the next level.

Features

• Zia AI for intelligent assistance: Get AI-powered assistance with tasks like ticket tagging, sentiment analysis, and response suggestions, improving agent efficiency and accuracy.
• Knowledge base integration for self-service: Provide instant answers to common questions by integrating Zoho Desk with your knowledge base, empowering customers to self-serve.
• Multichannel support for unified communication: Engage with customers across multiple channels, including email, social media, and live chat, all from a single platform.

Ideal users

Zoho Desk is a good fit for businesses that need a robust help desk solution with chatbot capabilities. It's particularly well-suited for teams that want to leverage AI to improve efficiency and provide faster support.

Pricing

Zoho Desk offers a free plan. Paid plans start at $9 per user per month.

Bottom line

Zoho Desk is a solid choice for users who need a help desk with chatbot functionality, but it may not be the best option for businesses that primarily need a standalone chatbot solution. It can also feel a bit complex for smaller teams to set up and manage.

13. Zendesk

Zendesk is a customer service titan, offering a complete platform that includes chatbot functionality. It's designed to help businesses automate support, improve response times, and keep customer satisfaction high.

Features

• Answer Bot for instant answers: Provide instant answers to common questions by integrating Zendesk with your knowledge base, reducing customer effort and improving response times.
• Flow builder for conversational design: Create conversational flows for your chatbot without coding, making it easy to design engaging and effective chatbot interactions.
• Integrate with your tools for zero-friction workflows: Connect Zendesk with your CRM, email marketing platform, and other tools to streamline your workflows and data management.

Ideal users

Zendesk is a good fit for businesses that need a powerful customer service platform with chatbot capabilities. It's especially well-suited for larger teams that handle high volumes of support requests and need robust reporting and analytics.

Pricing

Zendesk's pricing is based on the number of agents and features you need. Their Support Team plan starts at $25 per agent per month.

Bottom line

Zendesk is a feature-rich platform, but it comes with a hefty price tag, especially if you're primarily interested in chatbot functionality. It can also feel a bit overwhelming for smaller teams due to its complexity and extensive feature set.

14. Ada

Ada is the AI-powered chatbot that's like a chameleon, blending seamlessly into your customer support ecosystem. It's designed to provide personalized and efficient support, making your customers feel like they're chatting with a helpful human, not a robot.

Features

• Multilingual support for global audiences: Communicate with customers in their preferred language, breaking down communication barriers and expanding your customer base.
• Personalization for tailored experiences: Tailor conversations based on customer data and preferences, providing a more relevant and engaging support experience.
• Integrations for connected workflows: Connect Ada with your CRM, help desk, and other tools to streamline support operations and access valuable customer data.

Ideal users

Ada is a good fit for businesses that want to provide a personalized and efficient support experience to a diverse customer base. If you're looking for a chatbot that can speak multiple languages and tailor conversations to individual needs, Ada is worth considering.

Pricing

Ada's pricing is not publicly available and requires you to fill out a form to get their pricing.

Bottom line

Ada is a powerful chatbot solution with a focus on personalization, but its lack of transparent pricing may be a deterrent for some businesses. Nobody likes jumping through hoops just to know how much a tool costs.

15. LivePerson

LivePerson is a conversational AI platform that helps brands engage with customers across various channels, including messaging apps, voice assistants, and the web.

It helps businesses connect with customers across a multitude of channels, from messaging apps to voice assistants to the good old web.

Features

• Conversational cloud for unified communication: A unified platform for managing all your customer conversations, regardless of the channel.
• AI-powered bots for automated engagement: Automate support and engage with customers using conversational AI, providing efficient and personalized interactions.
• Human-agent handover: When bots need a break (or a human touch), LivePerson's human takeover feature lets you seamlessly transfer conversations to human agents.

Ideal users

LivePerson is a suitable option for large businesses that need a complete conversational AI platform to manage customer interactions across multiple channels and handle high volumes of conversations.

Pricing

LivePerson's pricing is not publicly available so contact them for a quote.

Bottom line

LivePerson is a powerful platform with a wide range of features, but its lack of transparent pricing and focus on enterprise-level solutions may not be ideal for smaller businesses. It can also feel a bit overwhelming due to its intricate and vast feature set.

16. Drift by Salesloft

Drift is a conversational marketing platform that’s merged with Salesloft and is like a smooth-talking salesperson for your website. It helps you engage with visitors, qualify leads, and book meetings, all while you're sipping your coffee.

Features

• Lead qualification bots for closing sales: Automatically qualify leads based on their responses to chatbot questions, saving time and ensuring efficient lead management.
• Automated meeting scheduling: Schedule meetings and demos with potential customers, facilitating the sales process and improving conversion rates.
• Live chat for real-time support: Offer real-time support to website visitors, providing immediate assistance and engaging with potential customers.

Ideal users

Drift is a good option for businesses that want to use chatbots to automate their sales and marketing processes, especially those focused on lead generation and qualification.

Pricing

You’ll need to get a demo from Salesloft — which includes the entire suite, not just the chatbot functionality

Bottom line

Drift is a powerful tool for sales and marketing automation, but it can be expensive, especially for smaller businesses, and its focus on sales and marketing may not be ideal for those primarily seeking customer support solutions.

Plus, since it’s now part of Salesloft, you kind of need to get the entire suite to get access to just one feature. This spells “no-go” if you are not planning to use Salesloft’s entire platform to begin with.

17. ManyChat

ManyChat turns Facebook, WhatsApp, and Instagram into customer engagement powerhouses. If you're looking to automate conversations, provide support, and generate leads on these social media giants, ManyChat is your weapon of choice.

Features

• Visual flow builder for easy bot creation: Create chatbots without coding using a visual flow builder, making chatbot development accessible to everyone.
• Growth tools for lead capture: Use tools like pop-ups and landing pages to capture leads and grow your audience.
• Integrations for connected workflows: Connect ManyChat with your CRM, email marketing platform, and other tools to streamline your workflows and data management.

Ideal users

ManyChat is a good option for businesses that want to use chatbots on Facebook, WhatsApp, or Instagram to engage with their audience and automate interactions, especially those focused on lead generation and growth.

Pricing

ManyChat offers a free plan for up to 1,000 contacts. Paid plans start at $15 per month.

Bottom line

ManyChat is a great choice for businesses that need a chatbot for social media platforms, but it's not as versatile as some of the other options on our list. It also lacks some of the advanced AI capabilities found in other platforms.

18. Quriobot

Quriobot is a chatbot platform that's like a master conversationalist, guiding users through interactive experiences and gathering valuable insights along the way. 

Whether you need to create engaging surveys, qualify leads, provide customer support, or simply add a touch of personality to your website, Quriobot can help you build the perfect conversational flow.

Features

• Conversation flow builder: Quriobot's drag-and-drop interface makes it a breeze to design complex conversation flows, even without any coding experience.
• Lead generation prowess: Capture leads, qualify them, and even schedule appointments, all through interactive chatbot conversations.
• Customer support smarts: Provide instant answers to common questions, guide users through troubleshooting steps, and even escalate complex issues to human agents.

Ideal users

Quriobot is a good option for businesses that want to create a variety of chatbot experiences, from lead generation and customer support to interactive surveys and quizzes. Its flexibility and ease of use make it suitable for businesses of all sizes and technical skill levels.

Pricing

Quriobot offers a free plan for up to 100 conversations per month. Their business plan starts at $14 for 1000 chats per month. 

Bottom Line

Quriobot is a versatile and user-friendly chatbot platform that can be used for a variety of purposes. However, it may not be the best option for businesses that need a chatbot with advanced AI capabilities or deep integrations with other business-centric platforms.

19. Certainly 

Certainly is on a mission to bring the human touch back to e-commerce, one chatbot conversation at a time. 

This platform helps online businesses to create personalized shopping experiences that not only resolve customer queries but also drive sales and foster loyalty.

Features

• A conversational chameleon: Certainly's GPT is designed to adapt to your brand's voice and tone, creating a frictionless and consistent customer experience.
• Product recommendations that wow: Go beyond generic suggestions. Certainly chatbots can provide hyper-personalized product recommendations based on customer data, purchase history, and even real-time browsing behavior.
• Effortless order management: From tracking orders to processing returns, Certainly's chatbots can handle the nitty-gritty of order management, freeing up your team to focus on what matters most.

Ideal users

Certainly AI is a perfect fit for e-commerce businesses that want to create a VIP shopping experience for every customer. 

If you're looking to boost customer satisfaction, drive repeat purchases, and turn first-time buyers into loyal fans, Certainly AI's chatbot solution is worth exploring.

Pricing

Certainly’s growth plan costs €2000 per month (+$2000). You’ll have to contact them directly for their enterprise pricing option.

Bottom line

Certainly shows promise as a chatbot solution for e-commerce, but its lack of transparent pricing might be a hurdle for some businesses. It's also worth considering that it's pretty pricey for the features on offer. Do keep in mind chatbots are just part of their offering.
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Benefits of using customer service chatbots

Think of customer service chatbots as your tireless support team, always ready to lend a helping hand (or rather, a helping chat window). 

Let’s take a look at the key benefits of using them:

• Always-on availability: No more "we're closed" messages! Chatbots are available 24/7, ready to answer customer questions whenever they pop up, even in the middle of the night. This means happier customers and fewer missed opportunities. 
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• Cost savings: Who needs to allocate their entire team to customer service when you have chatbots? By automating repetitive tasks, chatbots can save you money on hiring and training costs. 
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• Unlock customer insights: With advanced analytics, you can get a deeper understanding of your customers' needs and preferences, helping you make smarter decisions.
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• Multichannel mastery: Meet your customers where they are. Chatbots can integrate across different platforms, from your website and social media to messaging apps and even voice assistants. 
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• Error-free efficiency: Tired of human errors creeping into your support interactions? Chatbots can provide consistent and accurate answers, reducing the risk of mistakes and ensuring a smoother customer experience.
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• Personalized experiences: Chatbots can do more than just provide generic answers. They can tailor conversations based on customer data, offering personalized recommendations and support that make each customer feel like a VIP.
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• Scalability superstars: Whether you're dealing with a sudden surge in inquiries or experiencing steady growth, chatbots can scale up or down to meet your needs. This means you can provide consistent support without breaking a sweat (or your budget). 
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FAQs about customer service chatbots

How many types of customer service chatbots are there?

There are four main types of customer service chatbots:

1. Rule-based chatbots: Follow predefined scripts and decision trees.
2. AI-powered chatbots: Use machine learning to provide dynamic, context-aware responses. 
3. Live chat hybrid bots: Combine automated responses with human support when needed.
4. Voice-enabled chatbots: Interact through voice commands, ideal for hands-free assistance.
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Can I use ChatGPT for customer service?

Yes, ChatGPT can be used for customer service due to its ability to generate human-like text for answering questions and providing support.

What industries benefit most from customer service chatbots?

Many industries benefit, including e-commerce, telecommunications, financial services, healthcare, and travel and hospitality.

Will customer service chatbots replace human agents?

It's unlikely. While chatbots can handle routine tasks, human agents are still crucial for complex issues, empathy, and personalized support.

What is the difference between rule-based and AI chatbots?

Rule-based chatbots follow pre-defined rules, while AI chatbots use artificial intelligence for more flexible responses and can learn from past interactions.
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Getting started with customer service agents from Lindy

Ready to ditch the customer service chaos and embrace a world of automation and happy customers? Look no further than Lindy, your AI-powered customer support dream team.

With Lindy, you can:

• Create chatbots that delight users: Build custom AI chatbots that answer questions, resolve issues, and engage with customers 24/7, even if your human team is off enjoying a well-deserved break.
• Unleash the power of Lindy Societies: Create a network of specialized Lindies that work together seamlessly to tackle complex support challenges. Use Lindies as your AI support squad, always ready to assist.
• Automate without coding knowledge: Instruct Lindy in plain English. No need to be a tech whiz to create powerful chatbots that understand and respond to your customers' needs.
• Integrate and conquer: Connect Lindy with your favorite apps and platforms to create a seamless support ecosystem. From CRMs to help desks to social media, Lindy plays well with others.

Try Lindy today for free.