Zendesk AI Agents, Explained

Zendesk AI agents can automate your customer interactions saving a lot of time (they claim 80%). If that’s true, that's a huge productivity booster for your support team. 

However, while Zendesk AI excels at handling external support, it leaves a gap when it comes to internal workflows.

In this article, we'll explore the power of Zendesk AI and how Lindy can help optimize those internal processes to better serve your customers and generate more revenue. 

Read on to learn more about: 

• How Zendesk AI automates tasks and improves efficiency
• Benefits of Zendesk AI
• Key differences between Zendesk AI and Lindy
• How Lindy helps Zendesk AI by streamlining workflows
• Specific use cases for both Zendesk AI and Lindy
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What is Zendesk AI?

Zendesk AI is part of a wider customer support platform, using AI agents to better serve your customers. 

With them, you can route tickets, triage issues, and provide real-time assistance to agents. Zendesk AI is designed to reduce the workload of human agents — keeping customers engaged and satisfied. 

With Zendesk, you can free up agents to focus on more complex issues, like taking a call with that angry client and providing more personalized support. The AI can also help agents find the information they need to answer customer questions quickly and accurately.  
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Key features of Zendesk AI

Knowing each task Zendesk AI can help with will help you know if it’s right for your business. 

Some of the key customer support features include:

• Ticket routing: Automatically sends tickets to the right agents or departments.  
• Intelligent triage: Analyzes tickets to understand the customer's intent, language, and sentiment. This helps agents prioritize tickets and provide the best possible response.  
• Real-time assistance: Provides agents with suggestions, information, and automation tools while they are chatting with customers.  

There are also more cutting-edge features to help improve customer service, such as:

• AI-powered bots (Zendesk AI chatbots): Can handle simple customer questions and requests on their own.  
• Advanced AI features (Zendesk Advanced AI): Can provide even more automation and intelligence, such as auto assist, suggested first replies, and ticket summaries. 

We’ll expand on these features and Zendesk AI’s key benefits in the next section. 
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Key benefits of Zendesk AI for customer support 

Zendesk AI is a powerful tool that offers a variety of features to make your agents more productive and your customers happier. Let's take a closer look at what Zendesk AI can do for you:

No more ticket backlogs

Zendesk AI can take the hassle out of ticket management by automatically classifying, prioritizing, and routing incoming tickets. This means faster response times, a more balanced workload for agents, and reduced delays in customer support. You’ll never again wake up at night thinking about that one client that you forgot to reply to.

Always-on support with AI chatbots

For instant support, Zendesk AI uses AI chatbots to provide fast, personalized responses to common customer questions 24/7. These chatbots can improve customer satisfaction by offering immediate assistance, freeing up human agents to focus on more proactive issues. 

A co-pilot for agents

Think of Zendesk AI as a real-time assistant for agents. It provides them with response suggestions and next-step recommendations during live interactions. This is particularly helpful for new agents or those dealing with tough issues.  

Knowledge at the customers' fingertips

Another handy feature is the self-service portal powered by AI. This portal allows users to find answers to their questions independently, reducing ticket volume and helping customers resolve their own issues. It's a win-win situation for both your customers and support teams.  

Triaging made easy

Zendesk AI takes the guesswork out of ticket prioritization. It uses machine learning to analyze ticket content and automatically categorize issues by urgency and topic. 

This functionality helps confirm that high-priority tickets are addressed promptly, improving the overall efficiency of your customer support.  
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How Lindy’s integrations add value to support operations

If you want to use AI to improve customer support, then you’ll want to consider Lindy in addition to Zendesk. 

Lindy is more versatile, so you can automate your internal customer support workflows as well. 

It integrates with the daily tools your team uses — think Slack, Jira, and Gmail — which lets it optimize support workflows and boost efficiency.

Here's how Lindy adds value to your support operations:

Keeping everyone in the loop

Lindy connects with your internal communication platforms, like Slack and Microsoft Teams, to provide proactive alerts and summaries. 

Imagine your team lead getting a Slack notification from your Slackbot about a recurring issue flagged by Lindy, allowing them to address it before it snowballs into a bigger problem. This keeps everyone informed and reduces the need for constant manual check-ins.

No more task-juggling

Lindy integrates with task management systems like Jira, Trello, and Asana. 

Let's say a customer reports a bug that needs to be escalated to engineering. Lindy can automatically create a Jira ticket, assign it to the right team, and even send reminders to confirm it doesn't get lost in the shuffle.

Taming your inbox

We all know how email can become a time sink. Lindy helps you conquer it by integrating with Google Workspace and Outlook. 

Think personalized automatic follow-up emails to customers, meeting reminders for your team, and even weekly digests for managers highlighting unresolved issues. This frees up time and helps make sure nothing slips through the cracks. Plus, you can even do automated email workflows.

Growing together

As your company scales, so do your internal processes. Lindy is designed to grow with you. By integrating with a wide range of productivity tools (think Notion, for instance), Lindy helps guarantee your workflows remain efficient, no matter how large your team becomes.
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Zendesk vs. Lindy: Key differences & use cases

While both Zendesk AI and Lindy offer powerful AI solutions, they each have unique strengths. Let's take a look at how these two platforms compare:

Where Zendesk excels

Zendesk AI has a ticketing system that makes it great at managing massive volumes of customer support queries that come in from all sorts of channels — email, chat, phone, social media — you name it. 

It also automates customer interactions with AI chatbots and triage systems, making sure your customers get help quickly and efficiently.  

Plus, if you're juggling a bunch of different communication platforms, Zendesk AI has you covered. It supports communication across multiple platforms, so you can keep all your customer interactions in one place.  

Here are a couple of scenarios where Zendesk AI truly stands out:

• Multi-channel support maestro: Zendesk AI can manage large numbers of support queries across all your website, email, and social media. It makes sure no question goes unanswered, regardless of where it comes from.  
• Automation ace: Zendesk AI can automate those monotonous customer interactions that can bog down your agents. With AI chatbots and smart ticketing, it can handle simple queries, provide instant responses, and free up your agents to focus on other tasks. 

Where Lindy excels

Lindy, on the other hand, steps in to help your internal customer support team stay productive. It automates those internal tasks that can take up a lot of time, like follow-ups, reminders, and inbox summaries. Think of it as your team's personal assistant, who’s also trained in copywriting and sales, and can keep everyone on track.

Lindy also provides managers with valuable insights and automated summaries. 

While Zendesk AI focuses on external operations, Lindy helps you keep a pulse on what's happening within your team. With its Lindies (Lindy’s AI agents) you can provide weekly digests, analyze trends in issues, generate actionable reports, and so much more.

And if you're tired of playing catch-up with unresolved tasks or recurring issues, Lindy can help with that too. It sends proactive alerts via Slack, email, or Telegram, making 100% sure that your team is always in the loop and nothing falls through the cracks.  

 Here are a couple of examples of how Lindy can streamline your internal operations:

• Productivity powerhouse: Lindy can help your support team stay on top of everything by generating digests, summarizing recurring issues, and sending internal alerts. It's like having a personal assistant for your entire team.
• Workflow wizard: Lindy can automate those time-consuming internal tasks, such as follow-ups, recurring task reminders, and cross-departmental escalations. It can even integrate with all modern business tools to simplify your workflows and make sure you’re always on top of everything going on across the entire organization. 
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How customer support teams benefit from Zendesk and Lindy

While Zendesk AI focuses on optimizing your customer interactions, Lindy steps in to streamline your internal operations. It's like working with a dynamic duo that tackles both sides of the customer support equation. Let’s look at how these two platforms complement each other:

A winning combination

Zendesk AI handles external support operations with finesse. 

Lindy works diligently behind the scenes, automating internal processes to keep your team running like a well-oiled machine. Zendesk AI handles external support operations with finesse. Together, they create a balance between external support and internal efficiency.

No need for direct integration

Even without direct integration with Zendesk AI, Lindy improves your support operations by integrating with tools your team already uses, such as Slack, Google Workspace, and Jira. 

It's like having a universal adapter that can plug into any system, automating tasks and keeping things tidy across your entire workflow.

Freeing up your team's time

Lindy reduces internal overhead by automating follow-ups, task creation, and recurring reminders. Zendesk AI lightens your agents' workload by automating external tasks. This allows your team to break free from tedious tasks and focus on solving critical issues,

Scalability for growing teams

Lindy makes sure your internal workflow management remains strong and optimized, while Zendesk AI provides the muscle for efficient customer-facing operations. You basically have a support system that grows and adapts alongside your team so you can handle any challenge that comes your way.
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Get started with customer support AI agents for free with Lindy

You’ve learned how Zendesk AI is a powerful tool for managing a large volume of customer interactions efficiently. But even with Zendesk handling your external support, there's still the challenge of keeping your internal workflows running smoothly. 

That's where Lindy can help.

Lindy automates internal tasks, provides actionable insights, and integrates seamlessly with the tools your team already uses. It helps make sure your team operates at peak efficiency, freeing them from tedious tasks and allowing them to focus on providing exceptional support.

To learn more about how you can use Lindy for loads of tasks and automations, we recommend you check out Lindy Academy — you’ll find some handy resources and easy-to-follow tutorials over there. 

Ready to transform your support operations from the inside out? Try Lindy today for free and experience the power of AI-driven internal workflow automation.