Lindy for customer support
Ticket triage, escalation watch, recurring issues, and the voice of the customer. Tag Lindy in Slack and it runs them.
What Lindy runs for support
Each one runs on a schedule you set, in the channel you pick.
+2Drafts replies from tickets you’ve already solved, and routes the rest to the right person.
+3A live page per account: usage, tickets, NPS, renewal date, last contact. Refreshed automatically.
+2Watches the support inbox and posts a weekly digest of what customers are asking for.
+2Tickets grouped by root cause, so you see the problem before it’s a spike.
+2Escalated and at-risk tickets daily: who’s waiting, how long, what they need.
+2Every CSAT and NPS response sorted into themes, with the quotes that matter.
Your call
Same job, three depths. Ask Lindy for whichever you need.
Alert
@Lindy ping me the moment an enterprise ticket goes critical
Acme just went critical. Payments failing for two hours, 40 minutes to SLA breach. Dana is on it and a reply is drafted.
One line in Slack when a ticket needs you.
Digest
@Lindy post the escalation watch every morning
Escalation watch. Two need eyes today:
Who is waiting, how long, and what they need, each morning.
Dashboard
@Lindy make it a live health board for every account
Done, link below. Usage, tickets, NPS, and renewals per account:
A live page per account, refreshed automatically.
People use Lindy at some pretty cool places.
Put Lindy to work in two minutes.
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