Emails

Email Responding: 101

Learn how to build a Lindy that responds to your email from a knowledge source.

Lindy is a self-learning, email responding machine.

Let’s be real – nobody likes spending hours sifting through their inbox.

Think of Lindy as your email assistant, woken up by each new email, responding to those she knows how to handle, drafting replies in your voice, and triaging / escalating as needed.

This Email Responder Lindy will free you from the chaos of your inbox.

Here’s what it does:

Wakes up when a new email is received.
Checks if a response is needed.
Refers to a knowledge base to find the appropriate answer.
Responds or drafts an email, matching your tone and style.

Let’s get started!

Once you have added the Lindy to your account, open the Flow Editor to see how it works.

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To begin:

Authorize your Gmail account
1. Optional: Set up trigger filters for the Email Received event to filter which emails will activate Lindy and which to exclude.

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Add to your Knowledge Base
1. Add relevant content so Lindy can effectively answer emailer questions.
2. For a comprehensive guide on using the Knowledge Base, click here.

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Customize Lindy's email responses
1. In the Send Reply "Body" field, add a prompt that instructs Lindy on:
  1. Desired tone
  2. Writing style
  3. Email format

In more advanced guides below, you’ll see how Lindy can take action on emails, self-update a knowledge base to continuously learn from the emails you send, negotiate and manage inbound inquiries, qualify leads, and more!

Taking action

Send Slack alerts with high-priority email summaries and drafts responses.
Update your CRM based on conversation context.
Perform targeted research on the sender or their company.
Escalate questions to the correct person.

Self-learning

Update a knowledge base to learn from the emails you send.
Update internal company docs and use the most up-to-date information to answer questions.

Sales and Inquiries

Guides

Proposal Drafter

Lead Qualification

Billing FAQ

Chat With YouTube Videos

AI Agents

Lindy Prompt Guide