Learning Lindy

Lindy Medical Scribe FAQ

A thorough FAQ guide to answer all of your Medical Scribe questions.

Can I Use Lindy From My Phone?

Yes, Lindy can be used from any device, including your phone.

Lindy is designed to be accessible and convenient, allowing chart seamlessly on the go, whether you're on your phone, tablet, or computer.

Here is a full guide on how to use Lindy from your phone.

Is There a Mobile App I Can Download?

Yes! Lindy is on both Apple and Android App Store.

Here is where you can download Lindy from the Apple App Store 🍏

Here is where you can download Lindy from the Apple App Store 🎉

Is Lindy Available In Other Languages?

Yes, Lindy is available in 13 different languages.

To switch your transcription model to support languages outside English, please follow these steps:

Click your user icon in the top left corner and access the "Settings"

2. Click "Speech to Text"

3. Click the Speech to Text transcription model that includes your desired language.

4. Please ensure you start your conversations in the language you intend to be transcribed. Lindy detects and transcribes in the language of the first words spoken. If English is spoken first, it will default to transcribing in English for that session.

You also have the option to specify which language you would like the charts to be returned in. Lindy's language flexibility ensures accessibility for diverse users and patient populations.

Can I Use Lindy For Virtual and Telehealth Visits?

Absolutely, Lindy can chart any type of visit, whether it's a telehealth visit, Zoom consultation, or virtual visit.

We recommend recording the audio on a mobile device or a separate browser to ensure both ends of the audio are captured.

Example: Have Lindy recording on Google Chrome while you are hosting your virtual call on Safari (through your telehealth platform)

We have a direct Google Meets and Zoom Call integration for note-taking. This will allow Lindy to record both ends of the audio, while wearing a headset or headphones.

Can I Refer Someone to Lindy?

Absolutely! Lindy provides every user with a custom sign-up link to share with their network, earning cash rewards for each new Lindy user through that link.

Additionally, we offer partnership opportunities for those who want to spread the word about Lindy on a wider scale.

How Can I Be A Lindy Affiliate?

Reach out to us! We'd love to discuss more and are excited about the opportunity.

Contact Email: lindy@lindy.ai

What is the Cost to Upgrade?

We have two plan options after your trial:

Standard Plan - $99/month

10,000 credits
Estimated 1,000 patient notes
Unlimited customizable templates
HIPAA-compliant
PIPEDA-compliant

Pro Plan - $199/month

20,000 credits
Estimated 2,000+ patient notes
Unlimited customizable templates
HIPAA-compliant
PIPEDA-compliant
Dedicated account manager
Consult with the team for customization and template support
Supports 13 languages for transcription

All plans are available month-to-month, giving you the flexibility to cancel, modify, or upgrade your subscription at any time to best suit your needs.

Does Lindy Offer Clinic-based Pricing?

Yes, we offer clinic-based pricing for teams of over 5, 15, and 30 physicians.

For more information and to discuss pricing options tailored to your clinic's needs, please contact us at lindy@lindy.ai.

We'll be happy to provide you with the details and assist you further!

Can I use Lindy at the Hospital and/or Clinic I work at?

Absolutely! Lindy is fully HIPAA (U.S.) and PIPEDA (Canada) compliant and widely used across clinics to enhance physician workflows and streamline charting processes.

We recommend that you ask for patient consent, and we offer clinic-based pricing for organizations and teams.

Do I Need Patient Consent Before Using Lindy?

We encourage you to inform your patients about the integration of Lindy into your medical consultations.

Here is a consent form to use: Lindy Medical Scribe Consent.pdf

How Does Lindy Comply With Data Protection and Privacy Regulations?

Lindy is fully HIPAA (U.S.) and PIPEDA (Canada) compliant.

Our systems are designed and built from the ground up with user data protection in mind. This includes technologies such as in-transit and at-rest encryption, as well as administrative processes to ensure limited data use and retention, and relevant audits.

You can read more about Lindy's compliance with relevant laws and regulations here.

Compliance:

No recordings and patient information are stored
All patient data is encrypted both at rest and in transit
Lindy is Independent Third Party Tested and Audited

Security:

Continuous monitoring, audits, and stringent access controls ensure robust protection against cyber threats and unauthorized access.
Encryption protocols safeguard data integrity and confidentiality, meeting industry standards.

Privacy:

We've built Lindy's systems with a focus on safeguarding data privacy and security, limiting access, and employing advanced encryption.
We comply with regulations like HIPAA and PIPEDA.

For more details on our privacy practices, please visit our Trust Center.

Your data privacy and security are paramount, and Lindy takes comprehensive measures to safeguard patient data throughout its lifecycle.

What If I Require a Patient Note Format Different from the SOAP Note Generated by Lindy?

You have the freedom to edit and tailor the template guidelines, allowing you to achieve the precise format you desire for your patient notes.

We share a Guide on Getting Started below with a step-by-step tutorial on how to edit and tailor your templates.

What Pre-built Templates Do You Have?

Every user of Lindy has access to over 30 pre-built templates. Here are a few (but not all) of the templates that are used by hundreds of our clinicians:

Physical Therapy:

Physiotherapy Scribe
Physiotherapy Follow-up Appointment
Chiropractic Scribe
Chiropractic Follow-up Appointment

Mental Health:

Psychiatry Scribe
Psychotherapy Scribe
Consult Note
Psychiatric MSE Scribe
Psychiatry Exam Scribe (Initial Consult)
Therapist Scribe
DAP Note Scribe

Specialty Specific:

Optometrist Scribe
Naturopath Scribe
Initial Consultation - Naturopath Scribe
Long COVID Exam Scribe
Veterinary Scribe
Veterinary Initial Visit Scribe
Veterinary Advanced Scibe

Additional Templates:

Doctor Referral Letter
Patient Homework Email
Patient Follow Up Care
Patient Visit Summary
Meeting Summary

And many, many, more!

Guides

Lindy Prompt Guide

Twilio Integration Guide

Marketing Focus Group

Transfer Calls

Inbound Phone Calling: 101

Disseminate Meeting Insights