Customer storyLess time at the computer. More time with patients.
A growing denture and implant clinic in Winnipeg was losing clinical hours to documentation — consultation notes and referral letters, written by hand after every appointment.
Figures as reported by Winnipeg Denture & Implant Centre.
At a glance
A clinic where the documentation was competing with the patients
Company
Industry
Contact
Co-owner
Location
Used for
Before & after
Same care, considerably less typing
Precision and personal care are the point of the practice. Both were being squeezed by the paperwork that follows every appointment.
"We were spending too much time on the computer — and not enough with patients."
- ✕Consultation notes taking up clinical time
- ✕Referral letters drafted and formatted by hand
- ✕Bottlenecks whenever staff were out or backlogged
- ✕Pressure to hire admin support as the practice grew
Every appointment had an administrative tail.
What followed each appointment
Documentation that had to happen, competing with patients who were waiting.
Notes are generated after each appointment and referral letters drafted with the right clinical language and formatting — including on the days somebody is off.
- ✓Consultation notes generated automatically after appointments
- ✓Referral letters drafted with accurate clinical language
- ✓Continuity maintained during absences and busy periods
- ✓No additional admin hired as the practice grew
Value from the first day.
How it runs now
Lindy notes, letters, coverThe paperwork still happens. It stops taking clinical time.
What Lindy runs
Three pieces of documentation, handled the same way every time
- NotesConsultation notes generated automatically once an appointment is finished.
- ReferralsLetters drafted and sent with custom formatting and accurate clinical language.
- ContinuityCoverage held steady when staff are away or volume spikes.
What used to take an hour now takes five minutes. If someone calls in sick, no stress — we’ve got Lindy to back us up!Dr. Audrey Pinette Co-owner, Winnipeg Denture & Implant Centre
Results
What Winnipeg Denture & Implant Centre reported after adopting Lindy
- 10+ hrsBack every week, returned to patient care.
- 97%Task completion accuracy out of the box, needing minimal revision.
- No new adminThroughput grew without expanding the team.
- Day oneThe clinic saw value immediately rather than after a rollout.
For a clinic this size the alternative was not working later. It was hiring an administrator, which is a permanent cost attached to a temporary volume problem.
What's next
A practice that scales without an admin layer
Growth in a clinic usually means more paperwork before it means more staff. Removing the paperwork step changes what growth costs.